Jollibee

Address

78 Queen Street
Cathays
Cardiff
CF10 2GR

Business type

Restaurant/Cafe/Canteen

Date of inspection

27 September 2026

Standards found at the time of inspection
Area inspected by food safety officer	Standards found
Hygienic food handling Hygienic handling of food including preparation, cooking, re-heating, cooling and storage	Major improvement necessary
Cleanliness and condition of facilities and building Cleanliness and condition of facilities and building (including having appropriate layout, ventilation, hand washing facilities and pest control) to enable good food hygiene	Good
Management of food safety System or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in future	Major improvement necessary

If you wish to see the food safety officer’s report on which this rating is based, you can request this from the local authority that carried out the inspection. You can do this by sending an email to the address below. In some cases, the local authority may decide that they cannot send you a copy of the report but will let you know this and explain why.

What the business says

We have a number of existing systems specifically designed to prevent these issues, including:

• Digital HACCP monitoring system

• Production Control System to manage product holding levels, temperature, availability and quality

• Digital Manager Control Systems and Structured Manager Travel Path mapping to identify and correct issues during the shift

• A comprehensive Food Safety Policy and manual that stipulates our FIFO and date-control standards for stock rotation and secondary shelf-life management

• Scheduled cleaning and deep-clean schedule, supported by a management verification system.

• Level 3 Food safety training and certification for our managers and our team members

• An internal and third-party Food Safety & Brand Standard auditing system.

Following the inspection, we completed a full review of the findings and implemented a comprehensive corrective and preventive action plan. This included strengthening management accountability, reinforcing daily food safety verification, additional management and team training, increased Regional and Operations Excellence oversight, and further internal food safety auditing.

A follow-up internal food safety inspection was conducted on 14 October and identified no Low or Critical findings. We have also completed further Food Safety training with the Cardiff management team and introduced a Food Safety Inspection Tool Kit to support continued verification of standards.

Our focus is on ensuring the improvements made are fully embedded into the restaurant’s normal day-to-day operation and that a strong food safety culture is consistently maintained.

About comments made by the business

A business has the right to reply to its local authority about the food hygiene rating given. This means a business may draw attention to improvements made since the inspection and/or explain particular circumstances at the time of inspection that might have affected the rating the business was given. The comments made by the business have been reviewed and may have been edited by a local authority food safety officer so they fit the terms and conditions of this website but the accuracy of any statements made has not been verified.